The Third Place

1024 574 Michael Kraabel

In the quiet hum of a bustling coffee shop, where the aroma of freshly brewed coffee mingles with the low murmur of conversations, lies the essence of what sociologists call “The Third Place.” A concept popularized by urban sociologist Ray Oldenburg, it refers to those inclusive locations that are neither home (the first place) nor work (the second place), but rather public spots where people can gather, interact, and build community.

In today’s digitally connected world, where remote working and online relationships dominate our social fabric, the significance of these third places has been multiplied, offering a tangible antidote to the isolation of digital life. They are the locations where we exchange ideas, have a good time, and build relationships.  I’ve always had a third place where I felt comfortable – places where I could escape my office to get some free thinking done.  It was often a coffee shop; other times, a park, restaurant, book store, or fitness center (kidding on the last one – I never went).

When I left my career in advertising, where creative thinkers surrounded me in an office, I struggled to find my new community. I was working from home quite a bit, but also in a workshop, where the sounds of metal grinders replaced the sounds of a coffee grinder.  For the better part of the first year of my new venture, it was myself and one employee at the workshop.  We got along very well, but each came from a different background – I missed the immediacy of being able to wander into one of my co-workers’ offices to run an idea past them or engage in social banter.  I needed social interaction but didn’t have the luxury of a traditional office.

I wasn’t alone.

Amid the global shift towards remote work, the importance of face-to-face connections has never been more pronounced. Dr. Tina Phillips, a psychologist specializing in human connections, asserts, “Humans are inherently social creatures. Despite the convenience of digital communication, the depth of face-to-face interaction is irreplaceable. Third places offer a venue for these essential interactions, bridging the gap between the digital and physical worlds.”

Connecting in a Connected World

The digital era has transformed how we interact, often reducing complex human emotions to emojis and text messages. This shift underscores the necessity for physical spaces where unplanned, spontaneous interactions can flourish. Dr. Phillips says such interactions are “crucial for our mental health and sense of belonging.”

Companies have capitalized on the third place concept to carve out significant niches within the market. Starbucks has famously positioned its cafes as “the third place,” a comfortable and inviting space between home and work where people can relax, meet, or work independently. This branding strategy has contributed to Starbucks’ image as a community hub and driven its expansion worldwide.

Similarly, coworking spaces like WeWork have redefined the traditional office environment, offering flexible, communal areas that cater to the needs of freelancers, entrepreneurs, and remote workers seeking connection and community. These spaces embody the essence of the third place, where the blending of work, play, and social interaction fosters a unique ecosystem of creativity and collaboration.

The resurgence of local bookstores and libraries as community hubs further illustrates the enduring appeal of third places. These spaces offer more than just books; they provide a sanctuary for thought, discussion, and connection, hosting events that bring together diverse groups of people.

For me, I found Sandy’s Tavern.  A burger joint just two blocks away from my workshop.  It became my afternoon ritual.  I would take my laptop and notes to my semi-reserved bar stool, where I would post up to work, socialize, and sip a few 3.2% lightweight beers while enjoying one of the best burger and fries baskets you will ever taste.  Eventually, I would become very close friends with the owner, staff, and a group of regulars who had the same routine.

Meaningful Relationships and Social Engagement

The search for meaningful connections and community remains at the heart of the human experience – almost as important as finding a great hamburger. In its many forms, the third place is a testament to the enduring need for physical spaces that foster social interaction and community building. In the words of Oldenburg, “Third places…are nothing more than informal public gathering places. The more we have, the more connected and grounded we feel.”

The journey towards fostering human connections in the digital age may be challenging, but it is clear that the third place plays a pivotal role in this quest. As we seek a balance between our online lives and the physical world, these spaces offer a little hope, reminding us of the value of community and the simple yet important pleasure of a face-to-face conversation.

The Remote Work Generation

As the narrative around work and productivity evolves in the post-pandemic era, the conversation naturally extends to the contentious debate on returning to the office. The shift toward remote working has not only redefined the boundaries of the workplace but also reshaped employees’ expectations and desires. In this new reality, the traditional office space and the often derided “forced fun” of corporate team-building activities no longer hold the appeal they once might have. The emerging consensus among self-aware companies is that adaptability, rather than insistence on returning to pre-pandemic norms, is key to thriving in the new economy.

The insistence on dragging employees back to the office overlooks a fundamental shift in how work is perceived and valued. Today, employees seek more than just a paycheck; they seek flexibility, autonomy, and, importantly, meaningful interactions that aren’t mandated as part of a corporate agenda. Dr. Emily Stone, a business psychologist specializing in workplace culture, emphasizes that “The future of work is about choice and recognizing that meaningful engagement cannot be manufactured through obligatory social events. Instead, creating opportunities for genuine connection, perhaps by encouraging encounters in third places, can significantly enhance employee satisfaction and loyalty.”

Companies that understand the benefit of third places are positioning themselves ahead of the curve. Rather than enforcing outdated interaction models, they are exploring how these neutral, inviting spaces can catalyze creativity, collaboration, and community. By supporting or creating third places, businesses can offer employees the flexibility to find balance and connection on their own terms. This approach acknowledges the diverse needs of a modern workforce and that inspiration and innovation often strike outside the confines of the traditional office environment.

Companies Primed to Benefit From The Third Place Movement

Several companies and industries have notably benefited from the third place concept, leveraging these communal spaces to foster engagement, creativity, and loyalty among customers and employees alike. Here are some examples:

  • Community Centers and Nonprofits: Organizations that operate community centers or similar spaces often benefit from the third place concept by providing a safe and welcoming environment for various groups to gather, participate in activities, and support each other.
  • Retailers with Community Spaces: Some retail brands, such as REI and Apple, offer community spaces where customers can attend workshops, learn new skills, or participate in group activities. This approach not only enhances the customer experience but also builds brand loyalty.
  • Fitness Centers and Yoga Studios: Fitness brands like Peloton, which offer both online and in-person classes, and traditional yoga studios use the third place concept to create communities centered around health and wellness, encouraging regular attendance and social interaction among members.
  • Restaurants and Cafes with a Community Focus: Beyond serving food and drinks, many restaurants and cafes are designing their spaces to serve as community hubs where people can meet, work, or participate in events, attracting a regular clientele who value a sense of belonging.
  • Makerspaces and Creative Hubs: Spaces dedicated to creativity and making, such as makerspaces, art studios, and craft workshops, attract individuals interested in learning, sharing skills, and collaborating on projects, fostering a vibrant community of creators.
  • Online Platforms with Physical Meetups: Companies like, which facilitate online groups that host in-person gatherings, indirectly benefit from the third place concept by encouraging real-world connections and community building among people with shared interests.
  • The Modern Public House: One of the things I enjoyed about operating a business in England was the various pubs I would come across. We don’t have the same concept in the US, but several companies are trying to re-create this sense of community – with quite a bit of American flair.  Smash Park, which recently opened a location in the Twin Cities, is a venue that combines entertainment, sports, and socializing and is perfectly positioned to leverage the third-place concept to its advantage. Smash Park naturally embodies the essence of a third place: a communal, inclusive space where people come together outside of their homes and workplaces by offering a diverse array of activities- from pickleball courts to arcade games and from live music to diverse dining options.

Social Engagement and Mental Health

Embracing third places aligns with recognizing the importance of mental health and well-being in the workplace. Providing employees with the autonomy to choose where they work and interact acknowledges individual preferences and lifestyles, fostering a culture of respect and understanding. This cultural shift benefits employees and enriches the company by cultivating a more engaged, motivated, and satisfied workforce.

The benefits of embracing third places extend beyond employee well-being and attracting and retaining top talent. The flexibility and autonomy associated with third-place-friendly policies can significantly draw prospective employees. Companies seen as adaptive, human-centric, and forward-thinking are more likely to appeal to a generation of workers who value freedom, authenticity, and meaningful connections.

Companies and organizations that recognize and harness the power of third places will find themselves at the forefront of the new economy. These entities understand that the future of work isn’t about returning to the past but about moving forward with intention, embracing the changes that have reshaped the landscape of employment, and fostering environments where creativity, well-being, and community flourish. In doing so, they are not only enhancing the lives of their employees but also setting a new standard for what it means to be a truly modern workplace.

The Silent Online Majority

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A significant portion of the online community, which I started to refer to as the “silent online majority,” primarily consumes content without actively engaging in creation or extensive interaction. As I have started to research this group, I started to look for ways to highlight the importance of reaching out to and including this audience within a brand’s community, emphasizing their value and advocating for a more mindful approach to online participation.

Understanding The Role of the Online Silent Majority

The silent majority represents a substantial segment of the online population content by consuming information, watching videos, reading posts, and scrolling through comments without actively contributing their own. They prefer observing over engaging and listening over speaking. Yet, their presence is a cornerstone of online communities, silently shaping trends, opinions, and the success of digital content.

Why They Matter to Brands

  1. Audience Insights: They offer genuine insights into what content resonates with the broader audience, as their engagement—though not overt—is measured in views, read times, and passive interactions.
  2. Brand Loyalty: Silent followers can be some of the most loyal customers, often choosing to silently endorse a brand through their continued patronage and private recommendations.
  3. Market Stability: They contribute to the market’s stability by consistently consuming content, which supports advertising models and content creation ecosystems.

Inclusion Without the Pressure of Participation

Creating an environment that values silent participants is crucial. This includes designing content that acknowledges their presence, such as polls where they can click instead of comments or newsletters that provide updates without requiring active feedback. Recognizing their contribution to the community, even in analytics and content strategies, ensures they feel valued.

Encouraging a Mindful Digital Presence

The silent majority also embodies a more mindful approach to digital engagement. By consuming content without the compulsion to react publicly, they set an example of a balanced digital life where the pressure to perform online is reduced. Brands should encourage this approach, highlighting the value of thoughtful consumption over constant interaction.

The silent majority is an integral part of the online ecosystem, offering brands a unique opportunity to connect with a wider, more diverse audience. By understanding and valuing their mode of engagement, brands can foster a more inclusive, thoughtful online community. Encouraging a balance between consumption and engagement can lead to healthier digital spaces, where the pressure to be constantly vocal online is alleviated, allowing for more meaningful interactions.

Engaging this group involves creating valuable and relevant content that encourages passive participation, such as viewing or silently sharing, which can significantly amplify brand reach and influence. Tailoring marketing messages to resonate with the silent majority’s interests and values can also foster a sense of inclusivity and belonging, enhancing brand loyalty among this large yet often underappreciated audience segment.

The Unplug Project

1024 683 Michael Kraabel

I’ve spent most of my professional career entangled in the endless loop of emails, social media notifications, and digital clutter. Like many others, my life is dominated by screens, leaving me drained and creatively stifled. In the early days of the internet, advocating for the new “Digital Revolution,” I saw an unhealthy trend happening around the world – the increasing dependence on and addiction to digital media.

The advent of technology and digital media has significantly benefited humanity in various ways. It has revolutionized communication, enabling instant connections across the globe and fostering the exchange of ideas at an unprecedented scale. In education, digital tools have provided access to vast resources and learning opportunities, breaking geographical and socio-economic barriers.

In healthcare, technological advancements have led to improved diagnostics, treatments, and patient care. Digital media has been instrumental in raising awareness of critical global issues, driving social change, and empowering communities. These advancements have collectively enhanced our ability to innovate, collaborate, and address complex challenges, enriching human life and society as a whole.

While technology and digital media have brought numerous benefits, they have also led to unintended consequences. These include decreased attention spans and increased distractions due to constant connectivity. There’s a growing concern about the impact of social media on mental health, particularly among younger users, with issues like anxiety, depression, and negative body image.

Privacy concerns have also escalated with the rise of digital data collection and surveillance. The digital divide has become more apparent, exacerbating inequalities as not everyone has equal access to technology. This highlights the need for mindful and equitable use of digital technology.

The Origins of The Unplug Project

The Unplug Project was initiated as a response to the overwhelming digital saturation in modern life. Its core purpose is to promote digital mindfulness – the conscious and balanced use of technology. This initiative was designed to address the growing concerns of digital overuse, which can lead to mental fatigue, decreased productivity, and a detachment from real-world experiences.

The project aims to foster deeper connections with the self, others, and the environment by encouraging individuals to unplug. Embracing digital mindfulness is essential in this digital age to maintain mental well-being, enhance real-life interactions, and appreciate the world beyond our screens. The Unplug Project aims to create a sanctuary for individuals to disconnect from the digital world and reconnect with their creative selves.

Why Unplug?

The philosophy of The Unplug Project is simple: when we step away from digital distractions, we open the doors to immense creative and human potential. Unplugging is not just about putting your phone away; it’s about decluttering your mind, allowing space for creativity, introspection, and genuine human connection.

At The Unplug Project, we believe humanity thrives in tranquility. Our challenges and workshops provide a serene environment where one can engage in various unplugged activities, be it painting, writing, exploring the outdoors, spending time with family, listening to music, or simply meditating and brainstorming new ideas.

The Unplug Challenges

The “Unplug Challenges”  are designed to encourage small, daily actions that lead to a heightened awareness and better balance in the use of technology. These challenges involve simple tasks that gradually help individuals reduce their digital consumption and become more mindful of their tech habits. The idea is to make incremental changes over time, collectively leading to a significant shift in one’s relationship with technology, fostering a more balanced and conscious usage.

The challenges typically include activities like allocating specific times to check emails and social media rather than constantly throughout the day. Other examples could involve setting aside tech-free times, particularly during meals or before bed, to encourage more direct interaction with others and improve sleep quality. Additionally, these challenges might suggest regular periods of complete digital disconnection, like during weekends or vacations, to fully engage with the physical world and personal relationships.

Unplugging For Mental Health

Unplugging and taking a digital detox offers several benefits. It can lead to reduced stress and anxiety, as continuous digital engagement often contributes to these feelings. A detox can also improve focus and productivity, as constant notifications and digital interruptions are minimized. Unplugging enhances real-life interactions and relationships, fostering deeper connections. It can improve sleep quality, as reduced screen time, especially before bed, can lead to better sleep patterns. Digital detoxes promote mental well-being and a more balanced lifestyle.

The Unplugged Movement

The Unplug Project is more than just a movement; it’s a testament to the human spirit’s resilience and innate need to create, explore, and connect on a deeper level. In a time when digital presence and follower accounts are glorified, we want to be the reminder of the beauty of disconnection and its power to reignite our human essence. Since its inception in 2008, The Unplug Project has witnessed transformational stories. Participants have often expressed how this experience rekindled their forgotten hobbies, helped them brainstorm groundbreaking business ideas, or simply provided a fresh perspective on life.

Check out the official Unplug Project website to learn more about the project.


Marketing Conversion Rate Optimization Tips for 2024

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Driving traffic to your website is just the beginning. The real challenge lies in transforming these visitors into engaged customers. This is where Conversion Rate Optimization (CRO) becomes crucial. CRO is the strategic process of enhancing your website to boost the percentage of visitors who complete a desired action, whether a purchase, subscription or filling out a form.

Many people believe marketing and advertising are just a numbers game – get as many people to visit your website as humanly possible, and eventually, someone will respond to your offer. The reality is that with a successful CRO strategy, you can dramatically reduce the number of prospective customers you need to bring to your site, as those who do come will be more inclined to engage through your optimization strategy.

Conversion Rate Calculation Scenarios

For this Scenario, we will create a situation where we attempt to double the conversion rate of a customer visiting our website. If we use a baseline conversion rate of 2% with an average purchase price of $100, this is how it would look with a $100,000 media spend, with an average cost per acquisition cost of $1.50.

Baseline Scenario (2% Conversion Rate):

Total Visitors ≈ 66,667 (as calculated)

Purchases ≈ 1,333 (as calculated)

Revenue = Purchases * Average Customer Value ≈ 1,333 * $100 ≈ $133,333

If we manage to double our conversion rate from 2% to 4%, this is how it would impact our bottom line:

Improved Scenario (4% Conversion Rate):

Total Visitors ≈ 66,667 (same as the baseline scenario)

Purchases ≈ 2,667 (as previously calculated)

Revenue = Purchases * Average Customer Value ≈ 2,667 * $100 ≈ $266,667

Impact on Bottom Line:

Revenue Increase = Improved Revenue – Baseline Revenue ≈ $266,667 – $133,333 ≈ $133,333

Ways to Improve Conversion Rate

A/B Testing

Initiate with A/B testing, a crucial method to identify what works best on your website. Test aspects like CTA texts, headline variations, and image choices to determine which elements resonate most effectively with your audience. If you do this in real-time, you can optimize messages, graphics, buttons, and other assets for the best results. Only set your campaign up and just let it run if it’s hitting it out of the park and never changes.

Building Trust and Credibility

Trust is the cornerstone of conversion. Use customer testimonials, case studies, trust badges, transparent policies, and updated content to foster trust with your audience. By having these available on your website and other areas like Yelp, Google, and any review sites, you’re building the tools to help customers overcome reluctance to purchase.

Enhanced Website Speed

Speed is vital for keeping visitors engaged. Improve loading times by optimizing images, minimizing code, leveraging content delivery networks, and optimizing server response time. This can be more technical, but it doesn’t have to be. When you’re uploading your assets to your website, just make sure you’re taking the time to size and place them correctly.

User-Centric Approach

Center your strategy around the user. Collect feedback, personalize experiences, ensure accessibility, and engage with interactive elements to cater to user needs and preferences. Be bold and ask your customers what they’re looking for; if it’s not something you have available to them, find ways to provide it to them in the future.

Mobile Optimization

With mobile traffic dominating the web, a mobile-optimized site is essential. Focus on responsive design, touch-friendly navigation, and fast mobile loading times. This should carry a big caveat, as you should track you conversion rates across different devices. Customers research on mobile but convert on desktop – or even vice versa.

Streamlined Checkout and Inquiry Processes

Optimize your checkout or inquiry processes by reducing steps, offering guest checkout options, and providing multiple payment methods to minimize drop-offs and enhance user experience. The goal should never be to “have customers fill out forms,” as some marketing KPIs mistakenly track. The goal should be first-step engagement, knowing that some interactions will take time.

Effective Calls to Action

Craft CTAs that are visually distinct, action-oriented, and personalized. Their placement, size, and wording can significantly impact user response. Make it easy for people to connect with you how you want them to communicate with you: email, phone, forms, chat, social, etc.

Intuitive Website Navigation

Ensure your website is easy to navigate with descriptive labels, sticky navigation, a search function, and breadcrumb trails for a smoother user journey. Simultaneously, it ensures your website represents your brand, from inspirational images and graphics to helpful tools and resources.

Leveraging Visual Content

Use infographics, videos, and high-quality images to convey information engagingly and accessibly, aligning with your brand’s theme. You aim to help lead people through learning to the point where they feel comfortable connecting with some form of engagement or purchase intent.

Refined Service and Product Pages

Your service and product pages should be compelling, with relevant keywords, high-quality images, clear descriptions, user reviews, and an FAQ section. So many companies need to do a better job of telling people what they do. Make it simple, straightforward, and jargon-free while allowing customers to explore and learn at their own speed.

Note: Sustaining Long-Term CRO Success

CRO is not a one-time task but an ongoing process. It requires continuous adaptation to market trends, user behaviors, and technological advancements. Make data-driven decisions, be flexible, and always prioritize the user experience.

Treat Your Customers Like Friends

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Embracing the ethos of treating customers as friends isn’t just a nice gesture; it’s a strategic choice that can lead to long-term positive outcomes. – from trust and loyalty to long-term growth and a robust brand image.

“The most successful marketing campaigns are those that echo the principles of friendship: trust, understanding, and mutual respect. When we apply these, we don’t just reach customers, we connect with them.” – Lisa Park, Director of Community Engagement, Brand Humanity Inc.

Businesses and brands that understand and implement this approach are the ones that not only survive but thrive in the competitive business landscape. Here are 10 reasons why this philosophy is a cornerstone for thriving businesses.

1. Cultivating Trust and Loyalty:

Friendship is built on trust, which translates to customer loyalty in business. Customers who trust a brand are more likely to stick around, even when there are bumps in the road. Find those customers who will be there with you during the good times and the bad – the kinds of friends who will tell you if you’re doing something wrong. This should be viewed as a mutual trust and loyalty.

2. Personalization is Key:

Understanding a friend’s preferences is second nature. Similarly, when businesses personalize experiences, customers feel recognized and valued, leading to higher satisfaction and repeat purchases.  Implement a series of “random acts of kindness” to your key customers.  Do it for all of your customers if you can. Personalization can significantly increase conversion rates. Customers are more likely to purchase When they receive offers and recommendations that align with their interests and past behaviors.

“In the digital age, personalization isn’t just a strategy, it’s the heartbeat of modern marketing. Understanding and anticipating customer needs is not just good service, it’s good business.” – Alex Martinez, Chief Marketing Officer, Innovative Solutions Inc.

3. Building a Community:

Treating customers like friends fosters a community around your brand. This community supports your business and acts as a powerful, organic marketing force. This community will help others, leaving you with more time to focus on your core business.  People also like to feel part of something bigger than a simple transaction.  A community, or tribe, gives everyone a sense of belonging.

4. Enhanced Feedback and Improvement:

Friends speak the truth. A customer treated as a friend is more likely to provide honest, constructive feedback, which is crucial for business improvement and innovation.  They care about the brand’s success and can offer insights that help in product development, service improvements, and innovation.

5. Emotional Connection:

An emotional bond can be a decisive factor in customer choices. Treating customers like friends creates an emotional connection that can set a business apart from its competitors. An emotional connection goes beyond transactional relationships. Customers who feel emotionally connected to a brand are more likely to remain loyal, even in the face of competition or pricing changes. They’re not just buying a product or service but investing in a brand they feel aligned with on a deeper level.

6. Long-term Business Growth: Friendships endure. Similarly, a customer relationship based on friendship principles contributes to long-term business stability and growth through sustained customer loyalty. These connections contribute to the stability and growth of a business. Loyal, engaged customers provide a steady revenue stream and can help businesses weather economic downturns and other challenges.

7. Increased Referrals:

Friends recommend things they love to their friends. When customers are treated as friends, they are more likely to refer your business to others, expanding your customer base organically. Connected customers often become brand advocates. They don’t just passively consume; they actively promote and defend the brand in their personal and online communities, acting as valuable allies.

8. Positive Brand Image:

How you treat your customers reflects your brand image. Treating customers like friends enhances your reputation, making your business more attractive to potential customers and partners. Customers who bond with a brand are more likely to recommend it to others. This word-of-mouth marketing is incredibly valuable as it comes with high trust and credibility, often leading to new customer acquisition.

9. Mitigating Negative Experiences:

In any relationship, issues can arise. Customers who feel like friends are more understanding and patient during problem resolution, reducing the impact of negative experiences.

10. Employee Satisfaction:

A culture of treating customers like friends often translates to a positive workplace environment. Employees who engage with customers in a friendly, respectful manner are likely to experience greater job satisfaction and engagement. When customers have a positive, emotional relationship with a brand, interactions tend to be more pleasant and less confrontational. This can lead to a better work environment for employees, reducing stress and improving job satisfaction.

“The power of personalization lies in its ability to make customers feel uniquely understood. When we tailor experiences to each customer, we’re not just selling products, we’re building relationships.” – Michael Thompson, VP of Marketing, Eco Brands.

On Team Building

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I wasn’t always a good manager. In the early stages of my career, my style often lacked the finesse and insight I now possess. Having hired (and unfortunately fired) quite a number of employees over the years, I’ve learned a lot of invaluable lessons during the process.

Early in my career, I focused more on filling positions with “top talent” than understanding the deeper dynamics of team synergy and individual motivations. After some years, I realized that building a successful team was not just about assembling a group of skilled professionals but more about fostering a culture where each member could thrive. This realization marked a turning point in my leadership style.

For a long time, I wanted to have “the best” team members – no matter what baggage might come with their talent or ego.  I rationalized that if someone was difficult to work with, they were passionate about their work.  I made allowances, gave excuses, and defended people that, put simply, were assholes.  I will admit that my shift in hiring practices was probably more due to getting grief from my superiors about my team members than it was out of altruistic or moral enlightenment.  At the same time, I often had really nice people on my teams that I enjoyed being around and considered friends, but were ultimately not to the level the position required. I’m unsure which of these was more detrimental to the team’s success.

I shifted my strategy over the years to prioritize personal passions, creative interests, character, the potential for growth, passion for the work, and alignment with the team’s ethos. This nuanced approach to recruitment allowed me to bring together individuals who were not only talented but also genuinely invested in what they were doing. I transitioned from individual hiring to curating a powerhouse team of motivated individuals.

The Only Interview Question I Ever Need

During my interview process (at least in an agency or marketing team environment), there’s only one question that I need to ask.  It’s very simple, but it tells me everything I need to know about the person. I have used a variation of this question in every interview I have conducted over the past 20 years.  The question is profound in its simplicity and depth, especially in the context of hiring for a marketing or agency team.

If you could work on any brand, who would it be, and what would you like to do for them?

The Question Decoded

This question serves several crucial purposes:

  1. Uncovering Creative Passion: This question delves into the interviewee’s genuine interests. Their choice of brand and the actions they wish to take reveal much about their creative inclinations and areas of passion. A candidate passionate about a specific brand or industry is more likely to bring enthusiasm and innovative ideas to the table.
  2. Assessing Genuine Desire and Vision: The response gives insight into the candidate’s vision for a brand. It’s not just about choosing a brand but articulating what they would like to do for it. This aspect of the question tests their strategic thinking and ability to envision transformative ideas for brand enhancement.
  3. Identifying True Creators: The essence of this question is to distinguish genuine creators from those who are merely followers. Candidates who choose well-established brands like Apple or Coca-Cola and suggest extending their existing success may lack the creative drive to build or transform a brand. In contrast, candidates who pick less prominent or challenging brands and propose innovative strategies demonstrate a creator’s mindset. They show an inclination towards identifying and realizing potential rather than riding on existing successes.
  4. Evaluating Problem-Solving and Opportunity Recognition: Candidates who identify a brand with untapped potential or existing challenges and propose solutions or creative strategies exhibit strong problem-solving skills and an ability to recognize opportunities.
  5. Aligning with the Company’s Culture and Goals: In a marketing or agency setting, finding skilled individuals who align with the company’s culture of innovation and creativity is crucial. This question helps in assessing whether the candidate’s approach and mindset align with the company’s ethos.

Learning to Let Go

Empowering team members is the most difficult aspect of my leadership style I had to work on. I learned to trust their expertise and judgment, allowing them to approach tasks in the most effective ways they found. This led to a more dynamic and innovative work environment where creativity was not just welcomed but encouraged. I’m not always great at letting go. I still enjoy being hands-on with the work (that even holds true when I’m in the workshop or studio doing physical labor).

I learned to focus on aligning individual aspirations with team goals. Understanding what each team member was passionate about and facilitating their pursuit of these interests within the scope of our projects can be the difference between success and failure. It not only increased job satisfaction but also brought a level of enthusiasm and commitment that transformed the quality of our work.

Uncovering Employee Passions (or Dis-Passions)

I’ve learned that effective team building is as much about letting go as it is about steering. It’s about creating an environment where team members feel valued, understood, and motivated to bring their best selves to work. It’s about recognizing that sometimes, the best way to lead is to step back and let the team shine. It’s also important to judge team members’ performance not based on the jobs and tasks they are asked to do but on the potential for other areas in which they haven’t yet been involved.

Once a year, I ask my team members to think about the following simple questions.  It can be as formal or informal as they wish to be:

  1. What do you enjoy doing?
  2. What do you not enjoy doing?
  3. What do you wish you could do more of?
  4. What would you like to learn?

I’ve found that these simple questions, which I answer myself, are much better than, “Where do you see yourself in 5 years?” or “Tell me x number of things about yourself, etc.”  In my mind, self-evaluations that force team members to score themselves make it feel like a transactional relationship. Some will artificially rank themselves higher, while some will be more conservative with their evaluation – not wanting to be viewed as arrogant. The truth is, most people think they’re doing a good job. That being the case, I’ve always wanted to figure out what parts of their job they enjoy doing, what they aren’t motivated by, and what skills I could be teaching or training them on.

On more than one occasion, I have lost an employee due to this simple series of questions.  Not because they were offended by the process but because they realized they weren’t doing what they were passionate about. I ultimately gave them the vision to chase their ultimate dreams. In a few cases, I trained them out of their current job.  To which I don’t have any regrets.

Structuring Effective Marketing Campaigns

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The success of a marketing, advertising, or brand campaign hinges on much more than just a creative spark. It’s about constructing a strategy that is imaginative, measurable, and aligned with consumer behavior. My methodology has evolved over the years to become a reliable system that provides consistent and measurable results.

Developing this structured campaign model to guide my campaign development efforts has generated some really powerful branding and marketing efforts and has also been done efficiently.  Using a methodology and model, you can efficiently apply your efforts and avoid unnecessary waste, time distractions, and chaotic ideas.

The framework discussed here highlights the necessary strategic steps in our go-to-market campaign approach. Using this model, you can guarantee clear messages across the entire campaign effort. The model also provides guidance and discipline for content development and connection planning that helps us focus on results-driven activities.

Foundation: Defining Your Brand or Product

Defining your brand or product at the beginning of a campaign ideation session is fundamentally important for a number of interconnected reasons.

First and foremost, clearly understanding your brand or product lays the foundation for all subsequent strategy development. This initial clarity guides every aspect of the campaign, from setting objectives to crafting messages. Without a clear definition, the campaign risks lacking direction and failing to align with the brand or product’s core values and unique attributes.

This understanding also plays a critical role in ensuring the campaign is relevant to the target audience. Different products and brands appeal to different consumer segments, and a deep understanding of your own brand or product allows for more precise identification of consumer needs, preferences, and behaviors. This alignment ensures that the campaign resonates more effectively with its intended audience, increasing the likelihood of engagement and conversion.

Consistent messaging is key to building and maintaining brand recognition and trust. If the campaign messages are not in harmony with the established brand identity or the intrinsic attributes of the product, it could lead to confusion among consumers and potentially weaken the brand image. More important than anything, avoid trendy or short-lived campaign ideas that run against the long-term brand vision.

Understanding what makes your brand or product unique also helps in differentiating it from competitors, which is crucial in a crowded market. This clear understanding aids in efficient resource allocation, focusing on areas that offer the most significant return on investment. A well-defined brand or product is the cornerstone of a focused, effective, and efficient marketing campaign.

Insights: The Data That Drives Your Campaign

The journey of crafting an effective marketing campaign begins with insights. It’s crucial to understand your brand or product intimately. Gathering these insights is vital for a successful campaign as it deeply explains the current market environment. This knowledge helps in tailoring the campaign to align with current trends, customer needs, and competitive dynamics. By understanding the marketplace, you can make informed decisions, ensuring your campaign resonates with the target audience and stands out against competitors. Essentially, marketplace insights are the compass that guides the direction and effectiveness of your marketing efforts.

What are you promoting? Identify the unique aspects of your offering. This could be a new product or a unique service that stands out in the market. Gaining insights into the marketplace is equally vital. This involves gathering data and understanding where your product or service fits within the broader market landscape. What unique value does it offer to the marketplace? This understanding sets the stage for identifying the challenges and opportunities you might face in promoting your product.

Creative: Crafting the Message

The next step involves establishing a strong message platform and territory. This is about developing a messaging framework that supports all your campaign efforts. It’s the narrative that will carry your campaign forward and resonate with your target audience.

A marketing platform or territory refers to the unique strategic space a brand occupies or aims to occupy in both the market and the minds of consumers. This concept is central to how a brand differentiates itself, communicates its value, and connects with its audience. It involves the careful crafting of brand positioning, the selection of appropriate communication channels, and the development of consistent messaging that resonates with the target audience.

A distinct marketing territory is crucial because it sets a brand apart in a crowded and competitive marketplace. It helps in creating a unique identity and voice, making the brand more recognizable and memorable to consumers. This uniqueness is not just about standing out visually or aesthetically; it’s about embedding the brand’s values, messages, and personality in a way that aligns with the needs and desires of the target audience. a well-defined marketing platform ensures coherence and consistency across all marketing efforts. Whether it’s a digital campaign, a print ad, or a social media strategy, every communication should reinforce the brand’s territory. This consistency strengthens brand recall, and fosters trust among consumers, essential for building lasting customer relationships and loyalty.

Once the foundation of insights is laid, it’s time to move into the creative phase. This is where you brainstorm themes and ideas that will appeal to your target audience. It’s about finding that creative spark that will ignite interest and engagement. In this phase, defining creative territories becomes essential. What unique creative areas can your brand own as part of the campaign? This is about carving out a niche in the consumer’s mind, making your brand’s presence felt uniquely and memorably.

A creative theme or idea is the central, unifying concept that guides the creation and execution of a campaign. It’s the creative thread that ties all elements of the campaign together, from visuals and messaging to the overall feel and approach. This theme typically reflects the brand’s identity and values, crafted to resonate with the target audience. A compelling creative theme can emotionally engage the audience, creating a deeper connection with the brand. It can transform a simple marketing message into a story or experience that the audience relates to and remembers. This emotional resonance is key to driving consumer actions, from initial interest to final purchase and fostering long-term brand loyalty.

Activation: Turning Ideas into Action

The final pillar of an effective campaign is activation. This is where your ideas and creative concepts are put into action. It involves laying out specific strategies and tactics to engage your audience. Activation is the bridge between your creative ideas and the consumer actions you aim to inspire.

Support and measurement are critical at this stage. Establishing support systems and metrics to measure the effectiveness of your campaign is crucial. How is the audience responding to your campaign? This phase is about monitoring, analyzing, and understanding the brand or product response in real-time.

Determining the success and optimization of the campaign is an ongoing process. It involves continuously assessing and optimizing the campaign for maximum impact and efficiency. This is where you fine-tune your strategies based on real-world feedback and results.

The Strategic Advantage of an In-House Production Studio

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In a marketing world that demands real-time responses to customer demands and sometimes urgent crisis responses, having an in-house production studio is a luxury and a strategic asset. Having some form of -in-house production space offers a blend of efficiency, cost-effectiveness, and creative flexibility that is invaluable for businesses seeking to produce high-quality photo and video content.  Don’t get me wrong, I love getting out of the office, either from an agency or even a corporate perspective, but sometimes it’s just nice to stay home and get the job done so you can focus on bigger challenges in the future.

I have helped build and manage multiple studio spaces over my career.  They don’t need to be fancy; they just need to be functional.  Some of the best work was either generated in the studio space or at least brainstormed.

There is a lot of value in creating a dedicated space to create such as:

Rapid Turnaround Time

The most immediate benefit of an in-house studio is the ability to produce content quickly. Traditional setups often require scheduling time at external studios, which can lead to delays. With an in-house studio, the time to set up and dismantle sets is drastically reduced, allowing for a more spontaneous and responsive content creation process.

Cost Efficiency

External studio rentals and the need to transport gear and equipment can be expensive. An in-house studio eliminates these costs. The savings are not just monetary but also in terms of time – a crucial factor in a deadline-driven industry.  You will need a small upfront investment in basic lighting and gear, but the return will be immediate.

Versatility and Control

Having an in-house studio doesn’t mean forsaking external talent. It allows the flexibility to use both internal and external resources. You can still bring in outside shooters, but now you have the added benefit of controlling the environment to suit your specific needs.

Creative Hub

Beyond its practical uses, an in-house studio can transform into a creative hub. When not in use for production, it can serve as a space for pre-production meetings, brainstorming sessions, and creative workshops. This environment fosters a culture of creativity and collaboration, which is vital for generating innovative content ideas.

Customization and Brand Consistency

An in-house studio offers opportunities for customization. You can design the space to suit your specific needs, ensuring consistency in lighting, backdrops, and overall production quality. This consistency is vital for maintaining brand identity across various content pieces.

Education & Training

An in-house studio can be a fantastic educational resource. It provides a hands-on learning environment for team members to develop and refine their production skills, keeping your content creation capabilities sharp and current.

Networking and Partnerships

Finally, an in-house studio can be a valuable tool for networking and partnerships. Inviting collaborators, clients, or influencers to your studio for projects can strengthen relationships and open new opportunities for creative partnerships.


Lessons from My Years at the Helm of Bishop+Rook

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Eight years ago, I embarked on an entrepreneurial journey with Bishop+Rook, a company born from a vision to combine my love of travel, photography, and vintage vehicles. This journey has been an enlightening experience, teaching me invaluable lessons about business, branding, resilience, and the pursuit of a vision.  I didn’t know what to expect when I stepped away from the comforts of my salary and paying clients a couple of years into the journey. but five years on, I’ve learned a lot of valuable lessons.

Embracing Challenges as a Solo Entrepreneur

Running a business single-handedly is an odyssey filled with unique challenges. Without a large team, I had to wear multiple hats – from marketing and branding to strategic vision. This experience has taught me the essence of focusing on activities that yield short-term results and set the foundation for long-term value creation.  Trust those around you to do the things you can’t do so you can focus on the items that give value.  As the sole person responsible for a growing team around the world, I quickly discovered that running a company is no longer about the glory of ownership and independence of decision-making but rather a responsibility to care for those in your care.

The Crucial Role of Service and Transparency

One of my most critical lessons is the importance of service and transparency. In a world where businesses often chase perfection, acknowledging and learning from imperfections has been vital. It’s about being transparent with customers, addressing their concerns genuinely, and consistently striving to provide better service.  I’m still learning how to do this. I fail at this part the most.  Some clients will respect bad news, while others will make you feel like you have failed generations of their ancestors.  I’ve never fully managed to find the right balance in this area.

The Impact of Customers on Business Dynamics

The journey also highlighted the significance of good customer relationships. Positive customer interactions can be incredibly uplifting while dealing with difficult customers can be both physically and emotionally draining. Understanding this dynamic has been crucial in navigating the complex landscape of customer relations. Unfortunately, one bad customer will outweigh anything you have planned for your day or week – including sitting in the back of your head during personal time.

Pricing Strategies and Market Adaptability

Another vital aspect has been learning to price our offerings correctly and hedge against market trends and fluctuations. This skill is crucial in maintaining a balance between profitability and competitiveness, especially in a rapidly changing market environment. With the global pandemic and runaway inflation, we’ve made some good bets, but also missed out on a few opportunities.  Our cost of operations went up nearly 40% over the past two years, largely out of our control.  Staying on top of these trends and forecasting with less optimistic points of view is the best approach.

Staying True to Your Vision

Throughout this journey, staying focused and guided by the initial vision of Bishop+Rook has been pivotal. Amidst daily operational challenges, keeping an eye on the long-term goals ensures that the business remains on the right track. When I started the company, I had several ideas in mind: I wanted to build something that would last, offer a good product at a fair price, and have a workplace where people came to work for life.

Leveraging Technology for Efficiency

Finally, technology has played a transformative role in managing Bishop+Rook. Tools for managing inbound sales leads, coordinating communications, and streamlining project workflows have been indispensable. They have increased efficiency and allowed me to focus on areas where human touch and creativity are irreplaceable.

The past five years at Bishop+Rook have been a blend of challenges and triumphs. The journey of entrepreneurship is demanding but equally rewarding. It’s a constant learning process where every setback is a lesson, and every success a milestone. As I continue this journey, I look forward to embracing new challenges and scaling new heights, always driven by the mission to create value and make a difference.

On a personal level, the support of my inner circle has been immeasurable. Friends, family, and mentors have been there through every high and low. They’ve offered advice, a listening ear, and sometimes, just the right words of encouragement to push through challenging times. Celebrating successes with them has made victories even more meaningful.

Why Most Marketing and Agency Time Is Bullsh*t

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In marketing and advertising agencies, the perception of productivity often clashes with the stark reality of time allocation. The industry thrives on the promise of innovation, creativity, and strategic brilliance. Yet, buried beneath the glamour and sheen lies a truth that many often shy away from: a significant portion of the time spent in marketing and agencies is, frankly, bullsh*t.

The Myth of Constant Creativity

The romanticized notion that creativity flows endlessly in these spaces is a facade. While flashes of brilliance do occur, the reality is a far cry from the constant stream of innovative ideas. The pressure to perpetually innovate often leads to an overestimation of time dedicated to genuine creative breakthroughs.

One of the less acknowledged yet prevalent aspects of the creative process within marketing and agencies is the recycling of ideas. In the pursuit of securing client approval or meeting deadlines, a substantial chunk of time is devoted to resurrecting and rehashing previously rejected concepts. This recycling often stems from a well-intentioned desire to salvage what might have been perceived as a ‘great idea’ for one client but didn’t find a home then.

This practice, however, creates a cycle. While seemingly efficient, recycling concepts breed an environment of stagnation. It’s akin to repainting a canvas in the hope of it becoming an entirely new masterpiece. It not only dilutes the originality and authenticity of the creative process but also hampers the exploration of fresh, groundbreaking ideas.

The urge to repurpose rejected ideas emerges from a perception of efficiency. It’s an attempt to save time and resources, assuming that these ideas, if reshaped or repackaged, might suddenly align with a new client’s vision or market trends. However, in this pursuit of expediency, the essence of true innovation is compromised. The originality, the spark of creativity that fuels exceptional campaigns, often becomes a casualty of this ‘rinse and repeat’ methodology.

Shifting the focus from recycling to genuine innovation demands a departure from the comfort of familiar ideas. It involves a willingness to embrace the uncertainty of uncharted territories, where genuine creativity thrives.

Encouraging a culture that nurtures fresh thinking, values originality, and applauds bold, out-of-the-box ideas becomes imperative. It’s about fostering an environment where rejected ideas are not recycled, but rather serve as stepping stones for the evolution of new, groundbreaking concepts.

Endless Meetings: A Vortex of Time Drain

Enter the meeting culture—the black hole where time disappears without a trace. Countless hours vanish into discussing the discussion, leaving minimal room for actual execution. The vicious cycle of meetings about meetings perpetuates a sense of productivity without substantial output.

Meetings, the backbone of collaborative work, serve as essential communication hubs and notorious time vacuums within agencies. An alarming reality unfolds in the industry: the majority of an agency’s time revolves around preparing for, hosting, or dissecting the contents of meetings, leaving precious little room for the essence of creative work—genuine ideation and strategic innovation.

Hours dissolve into the abyss of preparation, planning presentations, and collating data to ensure the meeting is informative and compelling. While crucial, this groundwork often consumes substantial resources, eclipsing the creative thinking process.

Enter the meeting—a scheduled congregation where stakeholders convene to discuss, deliberate, and often traverse tangential paths, losing sight of the primary agenda. While these meetings intend to foster collaboration, they frequently transform into time-guzzling endeavors, diluting the essence of productive brainstorming and creative contemplation. In short: Bullsh*t.

The meeting’s aftermath echoes through the corridors and workspaces, reverberating in discussions, follow-up emails, and further analyses of what was discussed or, at times, what was left undiscussed. This post-meeting evaluation further siphons the time earmarked for the creative process. The hours earmarked for genuine thinking and creativity shrink significantly in this relentless cycle. The intervals between meetings, discussions, and preparatory tasks become the fleeting moments when true innovative thought can manifest. This scarcity of time poses a formidable challenge, hindering the emergence of groundbreaking ideas and original campaigns.

The realization that this meeting culture jeopardizes the core of creativity beckons a call for change. Redefining the purpose and structure of meetings, streamlining their frequency, and fostering a culture that values focused, purpose-driven discussions over prolonged debates are critical steps in reclaiming the lost hours. Reallocating the minutes squandered in perpetual meetings to carve out dedicated slots for uninterrupted, contemplative creativity is essential. Creating pockets of ‘meeting-free’ zones encourages an undisturbed focus on generating novel ideas and strategies, nurturing an environment where creativity can thrive.

Data Overload and Paralysis

Data is the heart of strategic decision-making, yet drowning in an excess of it can paralyze progress. Countless hours are squandered sifting through mounds of information, often without a clear path to actionable insights.

When inundated with copious amounts of data, the human brain struggles to process and prioritize this deluge of information. The sheer volume overwhelms cognitive faculties, leading to a cognitive bottleneck. As a result, decision-making becomes stymied as individuals grapple with the task of sifting through and making sense of the vast pool of insights. Often, diverse sets of data may present contradictory narratives or insights, causing confusion. The presence of conflicting information creates a state of indecision as individuals grapple with choosing the ‘right’ path. This indecisiveness can impede progress, leading to a fear of making the ‘wrong’ choice.

A surplus of data also serves as a distraction. It diverts attention from the primary objectives and hampers the ability to focus on core strategies. It becomes challenging to maintain a clear vision and work towards specific goals when attention is scattered across a multitude of data points. In the quest for more insights, the relevance and contextual significance of the information can become obscured. Not all data holds equal importance, and drowning in an excess of insights can lead to overlooking the most pertinent and actionable information.

The pursuit of perfection or exhaustive analysis often leads to overthinking. Over-analysis can deter swift decision-making, stifling progress as individuals grapple with an insatiable hunger for more data, waiting for that elusive ‘perfect’ piece of information. The fear of making a wrong decision in the presence of abundant data can foster risk aversion. It hampers the willingness to take calculated risks or experiment with innovative strategies. The abundance of information can instigate a conservative approach, hindering progress.

The longer one grapples with an overflow of data, the greater the risk of missing opportune moments. Indecision and delayed action in the face of excessive insights lead to missed windows for impactful decision-making and execution.

The Illusion of ‘Busy’

There’s a pervasive belief that busyness equates to productivity. But busyness isn’t synonymous with meaningful work. It’s a smoke screen that often conceals the inefficiencies within the system. Busyness tends to focus on the quantity of tasks completed rather than the quality or impact of the work. Simply being occupied with numerous tasks doesn’t guarantee that these tasks are contributing to significant outcomes or moving towards established goals.

The frantic pace of ‘busyness’ often leads to shallow, fragmented work. Constantly juggling various tasks can undermine depth and focus, leading to a lack of meaningful engagement with each task. The depth of concentration and thought required for substantial progress is often sacrificed at the altar of constant activity. Distinguishing between urgent and essential tasks becomes challenging. The pressure to keep moving often obscures the crucial distinction between what’s merely immediate and what’s genuinely important for long-term success.

True creativity and innovation often require moments of quiet reflection and uninterrupted contemplation. The relentless cycle of busyness can stifle the environment necessary for creative thinking, hindering the emergence of genuinely novel ideas and strategies. Continuously operating at a high level of busyness can lead to burnout. The unending cycle of activity without adequate breaks or moments of reprieve can erode efficiency and ultimately lead to diminishing returns in terms of productivity.

An emphasis on busyness often divorces tasks from an overarching strategy. Engaging in activity for the sake of activity may lead to a lack of alignment with broader objectives, rendering the work less impactful or meaningful in the grand scheme of things. The myth perpetuates the belief that value is directly proportional to the quantity of work undertaken. However, it’s not the sheer volume of tasks that creates value but the quality, thoughtfulness, and strategic alignment of those tasks with the bigger picture.

The Search for Authenticity

In the midst of this chaos of deadlines, budgets, and team dynamics, the quest for genuine creativity and impactful marketing strategies often gets lost. The focus shifts from authentic, audience-centric approaches to conforming to industry norms and fleeting trends. The fear of failure acts as a significant deterrent to authentic creativity. The pressure to deliver consistent results and the aversion to risks often steer individuals or teams away from pursuing genuinely novel and innovative ideas.

Industries often set standards or benchmarks, leading to a culture of conformity. Straying from these industry norms might be perceived as risky or even ‘rebellious,’ hindering the emergence of truly original ideas. In a fast-paced world, time constraints and deadlines can impede the exploration of genuinely unique ideas. The pressure to deliver within set timelines can often hinder the thorough exploration and development of innovative concepts.

Creativity is sometimes misconstrued as a mere aesthetic or artistic pursuit. However, genuine creativity goes beyond the surface level of aesthetics. It requires a deep understanding of problems and a willingness to explore unconventional solutions. A work environment that fails to foster a culture conducive to risk-taking, experimentation, and acceptance of failure can stifle the emergence of authentic creativity. Individuals may stick to safer, more conventional paths without the freedom to explore and experiment. Balancing emotional resonance with rational analysis is crucial for authentic creativity. Striking this balance is challenging, as it requires the fusion of feelings and logic, which can be a delicate dance to orchestrate.

Striving for Meaningful Change

Recognizing these pitfalls is the first step towards rectifying the systemic issues. Embracing a shift in culture—prioritizing meaningful work over the illusion of productivity—is imperative. Encourage a mindset that celebrates and rewards innovation. Ensure that employees feel empowered to propose, experiment, and implement new ideas without fear of failure. Foster an environment where ‘out-of-the-box’ thinking is not just tolerated but actively encouraged.

Diverse perspectives fuel creativity. Encourage collaboration across various departments and backgrounds. Bring together individuals with different skill sets and viewpoints to generate fresh ideas and solutions. Ensure that your team has access to the necessary resources—both tangible and intangible—to foster their creativity. This could include tools, training, mentorship, and time allocated specifically for innovation and exploration.

Promote a culture where taking risks is not only accepted but also encouraged. Emphasize that failure is part of the learning process and an essential stepping stone toward innovation. Leadership plays a crucial role in driving change. Leaders should exemplify the change they wish to see, actively supporting and engaging in the innovative process. Their endorsement of new ideas and willingness to take calculated risks sets the tone for the entire organization.

Create a safe space for open dialogue and idea-sharing. Encourage an inclusive environment where all team members feel valued and free to contribute without fear of judgment.  This is often the most difficult part of change. Client budgets, timelines, and launch deadlines often mean there isn’t room for failure.  Build a culture and a relationship with the work that allows this to be part of the process.  Remember: Nothing is so urgent that you can’t stop fixing things along the way rather than pushing forward bad or uncreative ideas.

Streamlining Processes and Embracing Efficiency

Implementing streamlined processes, efficient communication channels, and focused, purpose-driven meetings can help reclaim lost time and redirect energy toward meaningful outputs. Establish mechanisms for gathering and acting upon feedback. This can involve regular check-ins, surveys, or platforms where team members can share their thoughts and suggestions for improvement.  Just ensure this doesn’t become another process element to check off the list.

Ensure that time is allocated specifically for creative pursuits. Set aside periods where team members can focus solely on generating new ideas or working on projects that align with the organization’s long-term vision.

Striking the Balance: Authenticity and Strategy

Striking the elusive balance between authenticity and strategic planning requires a conscious effort. It involves understanding that genuine creativity often arises from a confluence of rational strategy and emotional resonance.

The acknowledgment of the prevalent bullsh*t in marketing and agency time is the catalyst for change. By addressing inefficiencies, fostering an environment conducive to genuine creativity, and recalibrating the balance between rational strategy and emotional engagement, the industry can escape the downward spiral of wasted time and pave the way for authentic, impactful marketing efforts.

The true essence of the industry lies not in the smoke and mirrors but in the genuine connections and impactful campaigns that resonate with audiences—a shift from ‘busyness’ to meaningful action.

Both the Client and the Agency are to Blame

The dance between agencies and clients often intertwines in a web of mutual influence and responsibility. While clients’ insatiable hunger for fresh, groundbreaking concepts fuels the perpetual demand for volumes of ideas, this desire inadvertently places agencies under the strain of quantity over quality. The perpetual need for ‘new’ often overshadows the pursuit of the ‘right’ idea, leading agencies to generate a constant stream of concepts in the hopes of meeting these client demands.

Additionally, clients shopping around agencies for ideas, effectively expecting a portion of work to be generated without compensation, perpetuates the notion that a percentage of an agency’s time should be given away for free. This creates a cycle where both sides contribute to an environment where the focus on the quality of the idea and the value of an agency’s time gets overshadowed by the sheer volume of output.

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